Simplify Platform Management with Managed Services
As the personal technology used by your employees continue to proliferate, platform management for the growing number of devices can consume valuable time and resources within your organization. These demands become an even greater challenge when your IT team lacks the platform management expertise required to achieve and maintain operational readiness and compliance.
Optiv can help. By outsourcing platform management to our team of specialists, you can more easily optimize your security architecture and scale as needed to meet changing security demands.
Platform Management Solutions from Optiv
As the largest comprehensive pure-play cyber security solutions provider in North America, Optiv provides a suite of information security services and solutions that help clients to define strategy, identify threats, select and deploy leading edge technology, and protect the organization from malicious attack. With more than 12,000 clients across a wide range of industries, we have the geographic footprint as well as the experience and expertise to help you plan, build and run successful cyber security programs, thanks to our network security services, cloud security services, IAM solutions, AppSec services, and more.
With our platform management and endpoint management services, you can eliminate the costly expense of keeping resources available 24x7x365. You can easily fill the gaps in your security team with Optiv experts who are certified on your security devices. You'll be able to resolve issues more quickly with help from our team, and our security operations center (SOC) will handle the investigation and escalation of issues to vendors for problem resolution.
Features of Optiv Platform Management Services
Platform management with Optiv includes services such as:
- Committed response times under 30 minutes.
- A web portal for dedicated support and monthly reporting.
- Monitoring of device health and availability.
- High-priority patching and device tuning.
- Round-the-clock access to certified, full-time staff.
- Timely resolution of issues thanks to a defined escalation process.
- Processing of return merchandise authorization and management of hardware replacement.
- Major upgrades and review of enhancements.
- Access to Optiv's simulation and issue replication lab.
With platform management services from Optiv, you can reach a higher level of security readiness more quickly and cost-effectively. You can shift functional responsibility to our experts, freeing time to focus on other strategic priorities. And you can take advantage of our established processes to minimize the time required and the risk involved in achieving compliance.