Optiv Security Expands Support Center for Palo Alto Networks

Optiv Security Expands Support Center for Palo Alto Networks

-- Optiv Recognized by Palo Alto Networks for Highest Customer Satisfaction Score on Implementation Services and Partner Premium Support --

 

DENVER – April 9, 2020 – Optiv Security, a security solutions integrator delivering end-to-end cybersecurity solutions, is proud to announce we are the first Palo Alto Networks Elite Authorized Support Center (ASC) provider in the country. Elite ASC partners are trusted advisors of Palo Alto Networks that have demonstrated a clear commitment to continuous improvement. They participate in the ASC council, helping to advocate and prioritize opportunities to better support clients.

 

Optiv’s commitment to the client success was highlighted, as well as its team of highly skilled engineers. Available 24 hours a day, seven days a week, with a 30-minute response time for all support issues, Optiv’s entire ASC team, comprised only of Palo Alto Networks Certified Network Security Engineers, offer among the highest quality and timeliest support to their clients. In fact, Optiv’s Palo Alto Networks ASC can resolve client issues without escalation in over 90 percent of cases all the while providing unparalleled visibility via individualized web portals and reporting services. Optiv credits this to having trained engineers answer the first call, rather than routing issues through a triage center, as well as our deep and longstanding relationship with Palo Alto Networks. Optiv’s device management offering, coupled with Palo Alto Networks support, provides clients with a holistic approach to managing their security infrastructure.

 

Maryn Eisenhart, senior manager of global ASC partner services at Palo Alto Networks said, “Optiv is one of the strongest Authorized Support Center partners we have globally - which is why they are the first Elite level partner in the Americas. Optiv's quality of support delivered is absolutely top notch, their customer satisfaction surveys are stellar, and they have over 50 currently certified support engineers on various Palo Alto Networks products that is second-to- none in the U.S.”

 

The Optiv and Palo Alto Networks partnership is designed to better serve their joint 2,200 lifetime clients.

 

For more information, go to www.optiv.com.

About Optiv Security

Optiv helps clients plan, build and run successful cyber security programs that achieve business objectives through our depth and breadth of cyber security offerings, extensive capabilities and proven expertise in cyber security strategy, managed security services, incident response, risk and compliance, security consulting, training and support, integration and architecture services, and security technology. Optiv maintains premium partnerships with more than 350 of the leading security technology manufacturers. For more information, visit www.optiv.com.