Authorized Cybersecurity
Support Services

 

Eliminate Threats — and Disruption — With Continuous Security Support

Protect Your Operations Against Intrusion 24x7x365 with Cybersecurity Support Services

The continued success of your organization depends on effective security that never rests. With Optiv Authorized Cybersecurity Support Services, you’ll be backed by a team of highly skilled security engineers and technicians to ensure rapid case resolution.

 

With Optiv’s experience supporting today’s leading cybersecurity technologies, you’ll be backed by a team of certified experts delivering the industry’s most comprehensive set of support services. That means you’ll spend more time focused on managing your security program — and less time waiting on support resolution.

Authorized support services include:

 

  • 24x7x365 availability
  • Fast response times — often within 30 minutes
  • Level 1 and 2 triage and troubleshooting case management
  • Level 3 escalation to vendor, if necessary
  •  

Benefits of Our Cybersecurity Support Services

 

Reduced Downtime

Limit downtime and manage risk efficiently by streamlining your support operations

Optiv Security Operations Solutions

 

Optiv’s Authorized Support Services are delivered through our SOC — the Advanced Fusion Center — and provide you with collaborative service components that ensure the execution of preventive and ongoing operational measures.

 

firewall-icon

 

Firewall

Next-generation firewall 
Web application firewall/proxy

Load-balancer-icon

 

Load balancer

Network intrusion detection and prevention 
Web proxy

Ssl-vpn-icon

 

SSL VPN

Network access control

Choose A Faster, More Efficient Security Management Solution

 

Image
asp-brief-thumbnail@2x

 

Authorized Cybersecurity Support Services

 

Our Authorized Support services, delivered 24x7x365, provide clients with a fast response to ensure quick resolutions for all device support requirements.

 

Get Proactive

Image
Optimization-services-brief-thumbnail@2x

 

Optimization Services

 

Better utilize your security technologies and features as well as the networks and systems they were designed to protect.

 

Maximize Your Investments

Rely on Optiv’s Vast Security Operations Expertise

0

Global delivery centers

0

ASP Net Promoter
score

0k

Cases managed
annually

0

Full-time security
practitioners

0B

Events managed
annually

0k

Security incidents
managed annually

0+

Industry and Vendor
Certifications

0k+

Organizations and
Federal Agencies
Served 24x7x365

0+

Vendors supported

Speak to a Cybersecurity Technology Solutions Expert