Authorized Support
Services

 

Eliminate Threats and Disruption With Continuous Security Support

Protect Your Operations Against Intrusion All Day, Every Day

The continued success of your organization depends on effective security that never rests. With Optiv Authorized Support Services, you’ll be backed by a team of highly skilled security engineers and technicians to ensure rapid case resolution.

 

With Optiv’s experience supporting today’s leading security technologies, you’ll be backed by a team of certified experts delivering the industry’s most comprehensive set of support services. That means you’ll spend more time focused on managing your security program—and less time waiting on support resolution.

Authorized support services include:

 

  • 24x7x365 availability
  • Fast response times—often within 30 minutes
  • Level 1 and 2 triage and troubleshooting case management
  • Level 3 escalation to vendor, if necessary
  •  

Benefits of Working with Optiv

 

Reduced downtime

Limit downtime and manage risk efficiently by streamlining your support operations

Optiv Solutions

 

Optiv’s Authorized Support Services are delivered through our SOC—the Advanced Fusion Center—and provide you with collaborative service components that ensure the execution of preventive and ongoing operational measures.

 

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Firewall

Next-generation firewall 
Web application firewall/proxy

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Load balancer

Network intrusion detection and prevention 
Web proxy

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SSL VPN

Network access control

Optiv Services

 

Choose a faster, more efficient security management solution.

 

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Authorized Support Services

 

Our Authorized Support services, delivered 24x7x365, provide clients with a fast response to ensure quick resolutions for all device support requirements.

 

Get Proactive

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Optimization Services

 

Better utilize your security technologies and features as well as the networks and systems they were designed to protect.

 

Maximize Your Investments

Rely on Optiv’s Vast Security Operations Expertise

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Global delivery centers

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ASP Net Promoter
score

0k

Cases managed
annually

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Full-time security
practitioners

0B

Events managed
annually

0k

Security incidents
managed annually

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Industry and Vendor
Certifications

0k+

Organizations and
Federal Agencies
Served 24x7x365

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Vendors supported

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