Authorized Support Services Eliminate Threats and Disruption With Continuous Security Support Overview Benefits Solutions Services Expertise Partners Protect Your Operations Against Intrusion All Day, Every Day The continued success of your organization depends on effective security that never rests. With Optiv Authorized Support Services, you’ll be backed by a team of highly skilled security engineers and technicians to ensure rapid case resolution. With Optiv’s experience supporting today’s leading security technologies, you’ll be backed by a team of certified experts delivering the industry’s most comprehensive set of support services. That means you’ll spend more time focused on managing your security program—and less time waiting on support resolution. Authorized support services include: 24x7x365 availability Fast response times—often within 30 minutes Level 1 and 2 triage and troubleshooting case management Level 3 escalation to vendor, if necessary Benefits of Working with Optiv Reduced downtime Limit downtime and manage risk efficiently by streamlining your support operations Save time and resources Simplify a complex web of vendor escalation pathways Make informed decisions Leverage Optiv’s deep expertise to avoid making technology decisions in the dark Accelerate trouble-free operations Minimize the time to resolve vendor issues Streamline support Make a single support call for multiple vendors and technologies Optiv Solutions Optiv’s Authorized Support Services are delivered through our SOC—the Advanced Fusion Center—and provide you with collaborative service components that ensure the execution of preventive and ongoing operational measures. Firewall Next-generation firewall Web application firewall/proxy Load balancer Network intrusion detection and prevention Web proxy SSL VPN Network access control Optiv Services Choose a faster, more efficient security management solution. Image Authorized Support Services Our Authorized Support services, delivered 24x7x365, provide clients with a fast response to ensure quick resolutions for all device support requirements. Get Proactive Image Optimization Services Better utilize your security technologies and features as well as the networks and systems they were designed to protect. Maximize Your Investments Rely on Optiv’s Vast Security Operations Expertise 0 Global delivery centers 0 ASP Net Promoter score 0k Cases managed annually 0 Full-time security practitioners 0B Events managed annually 0k Security incidents managed annually 0+ Industry and Vendor Certifications 0k+ Organizations and Federal Agencies Served 24x7x365 0+ Vendors supported Our Award-Winning Partnerships Optiv partners with the best cybersecurity technology companies in the industry. Explore our world-class security solutions. Image Image Image Image Image Image Image Speak to an Expert