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What cybersecurity solution do you need? From Zero Trust to ADR, IAM, risk/privacy, data protection, AppSec and threat, securing digital transformation, to resiliency and remediation, we can build the right program to help solve your challenges.
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Optiv works with more than 400 world-class security technology partners. By putting you at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.
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Greatness is every team working toward a common goal. Winning in spite of cyber threats and overcoming challenges in spite of them. It’s building for a future that only you can create or simply coming home in time for dinner.
However you define greatness, Optiv is in your corner. We manage cyber risk so you can secure your full potential.
Customization of IAM Solutions: Risks of Having it Your Way
Forty years ago Burger King launched a revolution in customization, declaring that they could provide you the power of creating your perfect burger combo. Made to order, fresh, fast and no extra cost. The slogan “Have it Your Way” (replaced now by “Be Your Way”) has more than impacted our drive thru satisfaction, it has become a way of applying customization to anything and everything. However, I know the limitations of my BK order. I understand what BK offers out of the box/bag and what they are designed to provide. I know I cannot order a grilled salmon salad with champagne vinaigrette dressing on the side.
Similarly, we’ve come to expect ultimate flexibility from identity and access management (IAM) solutions because leadership, end users, or business processes push the “Have it Your Way” mentality. IAM solutions are designed with out of the box functionality that provides efficient processes and security best practices. Bringing the mindset of customizing everything into the IAM world holds several risks, for example:
The final risk is crucial for businesses to consider prior to implementing IAM solutions. When evaluating customizations, dare to ask “why?” There may be diagrams of current business processes, but why is it that way? Answers typically sound like something from the drive thru window - “The owner of this system left the company and didn’t document the process. Then the owner of the next system wrote a script and the reviewer wanted a report formatted like this. Then this manager wanted to verify or approve using X method, while another liked Y method better.” And so began the request for a Burger King solution, because everyone wanted it “their way.”
If this sounds like your culture or system complexity, look for the logic in the processes. To lead a successful IAM program, you’ll have to weed out the comfort of “that’s how it’s always been” vs. real system or process complexities. The goal should be a holistic, centralized solution with opt-in capabilities that focuses on solving the real pain points of all business lines in the best way possible and minimizes custom configuration. However, some scenarios may require more effort to fix, than can be resolved through a customized IAM solution. Remember that out of the box functionality is your friend, not your foe. As much as feasible to your business, try to mold your processes to fit the tool, not the other way around. Don’t be afraid to challenge the status quo, reducing the risk of creating a custom IAM burger recipe that will quickly lead you to timeline and budget heartburn.
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