HDI Philly - July Chapter Meeting

 Widener University

 Speaking Engagement


A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.

Optiv is proud to have Florindo Gallicchio speaking at the meeting.

Hacking the Help Desk: No Ticket Required
The help desk plays an important role in the smooth operation of IT. The help desk is a critical conduit between the end-user and mission critical systems and applications, and has a heightened level of access to IT operations. As such, they are the target of hackers looking to gain access to a company’s business assets. Florindo Gallicchio, executive advisor in Optiv’s Office of the CISO, will present the hacker’s perspective in targeting and exploiting vulnerabilities in the help desk organization and its functions. Florindo will provide real-world anecdotes of his personal experience in conducting penetration testing against the help desk, as well as offer advice on what the help desk can do to securely carry out its mission.

For more information on this event, please visit the conference website.